Among the many challenges facing the healthcare industry today, profitability is among them if even for the reason of sustainability. Healthcare facilities, hospitals, and even doctors offices must rely on patient satisfaction as at least one of the factors that will ensure their sustainability, improve their profit margin, and ensure repeat business and referrals.
When asked to consider their experience at a facility or doctor's office, most patients think about comfort, safety and communication as ranking at the top of the list of what is important to them when at a health care facility or medical facility. So how do we improve those aspects of the patient experience when that individual is living with hearing loss?
The fact is that NOT installing hearing loops is cheating many patients and their family members of ALL THREE of these aspects that are important to patient satisfaction. Their safety is at risk if they cannot hear important announcements over the PA. Their comfort level may be less than ideal if they are struggling to hear over background noise, rather than being able to hear at normal conversational distance and volumes. And patients with hearing loss are handicapped in the arena of communication if they cannot understand what is being said to them about their health or the health of their loved one.
While the ROI of hearing loops cannot be directly measured, the effects of NOT addressing the comfort of patients who live with hearing loss will definitely be felt as more and more are uncomfortable communicating, struggling to feel included, and may even be at risk for injury if they cannot hear safety warnings.